TERMS & CONDITIONS FOR HOST / VENDOR & GUEST

Welcome to Snapcar Vendor/Host Services (“Snapcar Vendor/Host Services”). These Terms govern the use of the Snapcar website https://www.snapcar.in and the Snapcar mobile app (“Platform”). The Platform is owned and operated by Snapcar, based in Maharashtra (“Snapcar”, “we”, “us”, “our”).

These Terms, combined with the Privacy Policy, Subscription Policy, General Terms, and any service-specific add-ons, form a legally binding agreement between the User (“Host”, “Vendor”, “Guest”, “you”, “your”) and Snapcar.

PRIVACY PRACTICES

We value your privacy. Snapcar's Privacy Policy governs how your data is collected, processed, and stored. We encourage you to review it carefully before using the Platform.

AMENDMENTS / MODIFICATIONS

Snapcar may change or update these Terms at any time. Updates become effective immediately once posted on the Platform. Your continued use constitutes acceptance of the updated Terms. If you disagree, you must discontinue using the Platform.

SNAPCAR HOST SERVICES

Snapcar Host Services is a digital marketplace that connects independent vehicle owners (“Hosts”) with Users (“Guests”) looking to rent vehicles for self-drive use. Snapcar does not own, operate, manage, lease, or insure vehicles listed on the Platform. Snapcar is not a transportation provider or rental agency.

Snapcar only provides a technology interface.
Snapcar does not guarantee the quality, legality, safety, or accuracy of listed vehicles.
All rental contracts, liabilities, and arrangements occur directly between Host and Guest.

SERVICES INFORMATION

Marketplace Access

The Platform facilitates listing, discovering, and booking of vehicles for temporary self-drive rentals.

Support & Facilitation

Digital document exchange
Token/advance collection (via third-party payment gateways)
In-app communication
Notifications
Basic support assistance

Snapcar does NOT provide cleaning, sanitization, delivery, recovery, roadside assistance, or insurance.

Technology Infrastructure

Web widgets, APIs, mobile apps
Third-party integrations for mapping, validation, etc.
System updates and corrections without notice

All vehicle details and listings are provided by Hosts. Snapcar does not verify listings. Users must independently verify vehicle details before booking.

USE OF SNAPCAR HOST SERVICES (FOR HOSTS)

Certain Platform features are accessible without registration, but listing a vehicle requires a verified Host account. Only eligible individuals may list vehicles.

ELIGIBILITY

Host Eligibility

Must be an Indian citizen or legally registered business entity
Must be 18+ years old
Must legally own or have leasing rights of the vehicle
Must possess valid documents: RC, PUC, Insurance, PAN, Address Proof
Must have no pending legal disputes related to the vehicle

Vehicle Eligibility

Must be a commercial vehicle allowed for self-drive rental
Must have valid RC, Insurance, PUC, permits
No pending challans, disputes, or insurance claims
Vehicle must be < 7.5 years old and < 90,000 km
Must be roadworthy, maintained, and equipped with essentials
Accessories like spare wheel, toolkit, extinguisher must be present

Guest Eligibility

Valid Driving License suitable for the booked vehicle
Valid Aadhaar/PAN/Passport/Voter ID and address proof
No major accidents or repeated traffic violations in last 12 months
No criminal background

ACCOUNT REGISTRATION

To list or book a vehicle on Snapcar, Users must create an account using accurate and complete information. Users agree to:

Provide correct personal and contact details
Update information when required
Maintain confidentiality of login credentials
Accept full responsibility for activity under their account

Snapcar may suspend accounts providing false, incomplete, or misleading information.

DOCUMENT VERIFICATION

Snapcar may verify submitted documents through:

Third-party verification tools
Government databases (where permitted)
Manual review by Snapcar staff

Submission of forged or invalid documents will result in account termination and potential legal action.

VEHICLE ONBOARDING (HOST)

Once a Host is verified, they may onboard their vehicles by submitting required details:

Vehicle Registration details
Insurance details
PUC Certificate
Valid Permit, Road Tax
Vehicle images (interior & exterior)
Odometer reading & current condition

Snapcar may deactivate vehicles with incomplete documents or poor maintenance.

DESIGNATED VEHICLE LOCATION

Hosts must assign a valid & legally safe parking location for their listed vehicle.

The vehicle must be:

Easily accessible to the Guest
Not parked in restricted/no-parking zones
Available during the entire booking period
Located at the exact location mentioned in the listing

HOST INSTRUCTIONS

Hosts must provide clear handover instructions:

Parking spot details
Pickup process
Fuel level
Photos of current vehicle condition
Any special requirements

If the vehicle is not present at the designated location during pickup, the Host may face penalties.

ONLINE BOOKING

Guests may book any available vehicle for self-drive usage. Bookings depend on:

Host acceptance (if required)
Successful verification
Payment of booking amount or token

Snapcar will notify both Host and Guest upon successful booking.

SUBMISSION OF IDENTITY DOCUMENTS AT PICKUP

Guests must submit a valid DL and ID proof at pickup. Hosts may:

Request the original DL for verification
Verify identity using online tools
Reject booking if documents appear invalid

Failure to provide proper ID will lead to cancellation without refund.

PERMITTED & PROHIBITED USE OF VEHICLE (GUEST)

Permitted Use

Personal self-drive travel
Tourist/business travel
Driving within permitted geographic limits

Prohibited Use

Driving under the influence of alcohol/drugs
Towing, racing, drifting, stunt driving
Transporting flammable or illegal goods
Allowing unregistered persons to drive
Driving outside permitted states without permission
Using the vehicle for commercial passenger transport

Guest Conduct

Guests must follow traffic rules, maintain vehicle hygiene, and handle the vehicle responsibly. Driving violations, misuse, or reckless behavior will result in:

Penalties
Damage charges
Legal action
Permanent account ban

PAYMENTS & BOOKING FINANCE

All payments on the Platform are processed via third-party, RBI-compliant payment gateways. Snapcar does not store payment card details and is not the payment processor. Any payment failures, double charges, or gateway disputes must be raised with the payment provider and Snapcar support.

Token / Advance Payment

Guests are required to pay an advance (token) at the time of booking to confirm a reservation.
The token is collected by Snapcar via a third-party gateway and held in escrow subject to the applicable cancellation policy.
Tokens may be non-refundable subject to the cancellation timelines and Host terms disclosed at booking.
If a Host cancels a confirmed booking without valid reason, Snapcar may process a full refund to the Guest and may impose penalties on the Host.

Remaining Payment

The balance payment (remaining rental amount, fuel charges, deposits, penalties) is generally collected directly by the Host at pickup or drop-off unless otherwise stated in the listing.
Guests should confirm accepted payment modes with the Host prior to pickup (cash, bank transfer, UPI, etc.).

Platform Fees & Subscription

Snapcar operates a subscription model for Hosts (monthly subscription fee) and may charge nominal platform or convenience fees to Guests.
Snapcar does not take a per-booking commission unless explicitly stated in the subscription plan or fee schedule.

REFUND & CANCELLATION POLICY

Guest Cancellations

Full or partial refunds depend on the cancellation timeline shown at the time of booking.
Cancellations made outside the permitted window may forfeit the token/advance as per Host policy and platform terms.
Refunds (if any) will be processed through the same payment channel and may take 24–72 hours to reflect, depending on the payment provider.

Host Cancellations

If a Host cancels a confirmed booking without valid reason, the Guest will receive full refund of the token and may be offered alternatives subject to availability.
Repeated Host cancellations may lead to penalties, withholding of future payouts, suspension, or delisting of the Host.

FUEL POLICY

Hosts must clearly state the fuel policy (full-to-full, pre-paid, or other) in the listing.
Guests are expected to return the vehicle with the agreed fuel level. Failing which, the Host may charge fuel top-up costs and applicable service fees.
Fuel charges will be based on standard market rates or receipts provided by the Host.

SECURITY DEPOSIT

Hosts may require a refundable security deposit to cover potential damage, missing items, fines, or excessive cleaning.
Deposit collection and return terms must be disclosed at booking. Refunds of deposits will be processed after completion of post-trip inspection and any deductions (if applicable).
Disputes over deposit deductions should be raised immediately through Snapcar support with supporting evidence.

PRE-TRIP & POST-TRIP CHECKLISTS

Guests must upload timestamped pre-trip photos (exterior, interior, odometer, fuel) via the app prior to using the vehicle.
Hosts should perform a pre-trip inspection and note any existing damages before handover.
Upon return, both parties should complete the Trip End Checklist documenting vehicle condition and odometer reading.
Failure to complete checklists may weaken a party’s claim in disputes.

DAMAGE, LOSS & DISPUTE RESOLUTION

Any damage, theft, fines, or third-party claims arising during the booking period must be addressed directly between the Host and Guest. Snapcar may assist as a neutral facilitator by providing records, photos, communications, and transaction logs but does not arbitrate or guarantee outcomes.

Damage Claims

Hosts must provide repair estimates/garage invoices to justify deductions from deposits.
Guests may contest damage claims by submitting counter-evidence (photos, witness statements, invoices).
Snapcar reserves the right to withhold payouts pending investigation in case of credible disputes.

Traffic Violations & Fines

Traffic fines, challans, or legal penalties incurred during the booking period are the responsibility of the party who committed the violation—unless otherwise agreed.
Snapcar may share user details with authorities if lawfully requested.

HOST PAYOUTS

Vendor payouts will follow the payout schedule defined in the subscription or payout policy (generally after successful completion of next trip or within 24–72 hours of reconciliation).
Snapcar may deduct platform fees, penalties, or disputed amounts from payouts subject to investigations.
Hosts must provide accurate banking details to receive payouts. Snapcar is not liable for payout delays due to incorrect bank information.

ACCIDENTS & EMERGENCY PROCEDURES

Guests must immediately inform the Host and Snapcar Support in case of an accident, breakdown, theft, or emergency.
Guests must file a police FIR where required by law (accidents, theft, major damages).
Guests must cooperate with insurance claim procedures, provide documents, and share footage/photos.
Failure to follow accident reporting rules may result in full liability for damages.

Breakdowns & Replacement

Snapcar does not provide roadside assistance. Any breakdown or mechanical issue must be addressed directly with the Host. Vehicle replacement is subject to host availability and is not guaranteed.

INSURANCE

Hosts are solely responsible for maintaining valid insurance for their vehicles.

Only vehicles with valid comprehensive insurance may be listed.
Insurance terms, deductibles, exclusions, and coverage are governed by the insurer, not Snapcar.
If the Guest is found to be driving illegally (DUI, no license, reckless driving), the Guest is fully liable for all damages.
Insurance claims must be processed by the Host and Guest directly with the insurer.

Snapcar is not an insurer and does not guarantee approval of claims.

WARRANTIES & DISCLAIMERS

Host Warranties

The Host legally owns/controls the vehicle and has the right to rent it.
The vehicle is roadworthy, insured, and compliant with laws.
No hidden mechanical issues exist beyond normal wear.

Guest Warranties

The Guest holds a valid license and is authorized to drive.
The Guest will follow traffic rules and use the vehicle responsibly.

Snapcar Disclaimer

Snapcar provides a technology platform on an “AS IS” and “AS AVAILABLE” basis. Snapcar does not:

Guarantee the condition, safety, accuracy, or availability of vehicles
Verify the background or reliability of users
Provide insurance, maintenance, or physical services
Guarantee uninterrupted access to the Platform

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Snapcar is not responsible for:

Accidents, injuries, death, loss, or property damage during a booking
Disputes between Host and Guest
Payment failures, delays, or incorrect transfers by payment gateways
Acts of negligence, misuse, or violation of terms by any user
Force majeure events (flood, strike, riot, natural disaster, etc.)

Snapcar’s total liability, if any, shall not exceed the total subscription fee paid by the Host during the previous month.

INDEMNITY

Hosts and Guests agree to indemnify and hold Snapcar harmless from any claims, damages, fines, legal fees, losses, or liabilities arising from:

Misuse of the vehicle
Violation of laws
Inaccurate or fraudulent documents
Breach of these Terms
Third-party claims, accidents, or disputes

INTELLECTUAL PROPERTY RIGHTS

All content on the Platform, including text, graphics, logos, icons, design elements, and software, is owned by Snapcar. Unauthorized copying, reverse engineering, distribution, or modification is prohibited.

ACCOUNT SUSPENSION & TERMINATION

Snapcar may suspend or terminate accounts for:

Fraud or misrepresentation
Abuse, harassment, or misconduct
Misuse of vehicles
Violation of platform Terms
Illegal activities

Users may request account deletion at any time by contacting support. Snapcar may retain essential records as required by law.

GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Maharashtra.

CONTACT INFORMATION

For any queries, complaints, or requests, you may contact: Snapcar Support Team
Email: support@snapcar.com
Phone: +91-XXXXXXXXXX (example placeholder)

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS

By creating an account, listing a vehicle, booking a vehicle, or otherwise using the Snapcar Platform, you acknowledge that you have read, understood, and agree to these Terms & Conditions, the Privacy Policy, Subscription Policies, and any other rules applicable to the Services.

If you do not agree with any part of these Terms, you must immediately stop using the Platform.

REVISION HISTORY

Version: 1.0
Effective Date: January 2025
Last Updated: January 2025
Future updates will be listed here with version numbers and modification details.

FEEDBACK & SUPPORT

Snapcar welcomes feedback, suggestions, and improvement recommendations. You may contact us via:

Email: support@snapcar.com
In-app chat support
Website contact form

NOTICE

Snapcar may send notices via email, SMS, app notifications, or updates published on the Platform. Users are responsible for keeping their contact information up to date.

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