POLICIES FOR CUSTOMER

PLATFORM TERMS OF USE

This document is a legally binding agreement that becomes effective upon your acceptance (either directly or indirectly in electronic form or by means of an electronic record) and forms part of the Governing Policies for accessing and using the services pr ovided through the website https://snapcar.in and the mobile application under the name and style of “ Snapcar ” (here in after referred to as the “Platform”).

Background

The Platform is owned and operated by Snapcar , a business entity duly registered under applicable Indian laws, with its principal place of business located in Maharashtra (hereinafter referred to as “ Snapcar ”, “we”, “us” or “our”, which expression shall, unless repugnant to the context, include its successors and assigns). This document applies to all users of the Platform, whether natural persons or legal entities (hereinafter referred to as “you”, “your”, “ User”, or “Vendor” ,”Host” , as applicable).

Snapcar is a digital intermediary that facilitates interactions between independent vehicle owners (“Vendors”) and individuals seeking to rent self -drive vehicles (“Users”). Snapcar merely provides the technology interface for listing and booking vehicles and does not own, manage, lease, rent, insure, or control any vehicle on the Platform. All rental agreements are strictly between the Vendor and the User.

These Terms of Use, along with the Snapcar Vendor Terms & Conditions, Privacy Policy, and other applicable policies and guidelines (collectively referred to as the “Governing Policies”), constitute the entire agreement between you and Snapcar for your use of the Platform and any services facilitated through it.

Please read these Terms carefully before registering, listing a vehicle, booking a vehicle, or otherwise using the Platform. If you do not agree to these Terms or any of the Governing Policies, you are advised not to use the Platform or avail any services offered through it. By continuing to use or transact on the Platform, you expressly agree to be bound by the terms set forth herein and any applicable policies of Snapcar.

Snapcar reserves the right, at its sole discretion, to update, modify, or amend these Terms of Use at any time. Any such changes shall be effective from the date of publication on the Platform. It is your responsibility to review these Terms periodically for upda tes. Continued use of the Platform after any such changes shall be deemed as your acceptance of the revised Terms. In certain cases, we may require explicit consent before further use of the Platform.

Subject to your compliance with these Terms and the Governing Policies, Snapcar grants you a personal, non -exclusive, non -transferable, limited license to access and use the Platform solely for purposes permitted under these Terms. By accepting these Terms of Use, you also agree to be bound by all other applicable policies and conditi ons issued by Snapcar from time to time.

Your Account and Registration Obligations

Eligibility

Only natural individuals or legal entities who are competent to contract under applicable Indian laws may register and use the Snapcar Platform. By registering, you confirm that you are legally eligible to enter into binding agreements. Snapcar reserves the right to suspend or terminate your access to the Platform if it is found or reasonably suspected that you are not legally competent to contract, or if any information provided by you is misleading or unlawful.

User Information

If you register and use the Platform, you are solely responsible for maintaining the confidentiality of your account credentials, including your User ID and password. You shall be responsible for all activities conducted under your account.

By registering, you agree to:

Provide true, accurate, complete, and current information as requested during the
Update such information as and when required to maintain its accuracy.

If any information you provide is found to be false, misleading, incomplete, or outdated, or if you are found attempting to access the Platform through fraudulent means, Snapcar reserves the right to suspend, block, or permanently terminate your access to the Platform without notice.

Account Usage and Responsibility

You understand and agree that your account is personal to you and should not be accessed or used by any third party. Sharing your login credentials or allowing others to transact on your behalf through your Snapcar account is strictly prohibited.

If you allow any third party to access your account, you will be solely responsible for any misuse, loss, damage, or liability resulting from such unauthorized use. You further agree to indemnify Snapcar and other affected Users for any damages, legal consequences, or liabilities arising from such use.

Snapcar reserves the right to take appropriate legal or administrative action against misuse of the Platform, including reporting violations to relevant authorities, under applicable Indian law.

Fees and Taxes

As a User, you are responsible for paying any applicable fees or charges associated with the use of the Snapcar Platform, including token/advance payments made while booking a vehicle. You also agree to bear all applicable taxes, duties, cesses, or government-imposed charges as per Indian law. Snapcar does not control or interfere in any pricing, tax, or commercial decisions made by Vendors listing their vehicles.

Use of the Platform

By using the Snapcar Platform, you agree, undertake, and confirm that your usage shall be in strict compliance with the following terms:

User Responsibility:
You are solely responsible for the accuracy and legality of any information or documents submitted by you (e.g., Driving License, ID proofs). The Platform functions solely as a passive technology facilitator and does not verify the authenticity of Usergenerated content unless required by law or internal policy.
Authenticity of Information:
You must not upload, share, or submit any false, misleading, fraudulent, or impersonated documents or information. This includes using identification documents that do not belong to you or submitting unauthorized or unverified data.
Account Ownership:
Your Snapcar account is personal to you. You shall not assign, transfer, or share your login credentials or allow anyone else to book a vehicle using your account.
Compliance with Laws:
You shall not use the Platform or the booked vehicle in any manner that violates applicable Indian laws, including the Motor Vehicles Act, traffic rules, or criminal laws.
Prohibited Content and Activities:
You agree not to post, transmit, or engage in any of the following through the Platform:
- Content that is obscene, defamatory, harassing, pornographic, racist, hateful, or unlawful in any way.
- Activities that promote or relate to money laundering, gambling, impersonation, identity theft, or exploitation of minors.
- Any threatening, abusive, or indecent representation of women or communities.
Intellectual Property Protection:
You shall not infringe upon any intellectual property rights of Snapcar or any of its service providers, Vendors, or technology partners, including copyrights, trademarks, or trade secrets.
Malware or Code Injection:
You must not upload or introduce any viruses, malware, bots, or harmful code that could interfere with or damage the Platform, its users, or associated services.
Illegal Use of Vehicle or Platform:
You shall not use the Platform or any vehicle booked through it to transport prohibited goods, engage in unauthorized activities, or violate any applicable regulatory or traffic rules.
Disruption or Liability:
You agree not to take any action that may cause damage, downtime, or loss of service for Snapcar, its Vendors, or other
External Listings:
You shall not attempt to redirect traffic, promote, or link to any external platform, service, or listing that is restricted under Indian law or violates Snapcar’ Governing Policies.

Violation of any of the above terms may result in immediate suspension or termination of your account and may also attract civil or criminal liability under applicable laws.

Privacy

Snapcar collects, stores, processes, and uses your personal information in accordance with
its Privacy Policy and the applicable provisions under the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or Information)
Rules, 2011.
By using the Platform and/or by voluntarily providing your information, you consent to the
collection, processing, and use of your data as outlined in the Privacy Policy. This includes
the use of your information for identity verification, booking facilita tion, payment
processing, communication, and compliance with applicable legal obligations.
You are encouraged to review the Privacy Policy in full before using the Platform or
submitting any personal information. Continued use of the Platform shall be deemed
acceptance of the terms stated therein.

Payment Facility
Snapcar may, either directly or through its authorized technology and payment partners,
engage third -party payment service providers (such as payment gateways, banks, or
aggregators) in accordance with applicable Indian laws to facilitate payment collection
betwe en Users (customers) and Vendors (vehicle owners).
These third -party payment services may include credit/debit card processors, UPI gateways,
mobile wallets, or other RBI -authorized instruments used for advance/token payments
made through the Platform. The final balance payable is settled directly between the User
and Vendor at the time of vehicle pickup or handover, unless otherwise specified.
Snapcar does not store your payment information on its servers and is not liable for any
payment failures, gateway errors, or processing delays caused by these external providers.
Any issues or disputes related to payments must be addressed directly with the resp ective
payment service provider.

Disclaimers -

Platform Features & Availability :

Accuracy of Information :

Third -Party Payment Risks :

Third -Party Services Disclaimer :

No Endorsement or Warranty :

No Professional Advice :

Limitation of Liability :

technology partners be liable to you or any third party for:

Personal injury, accident, or wrongful death arising from the use of any

Loss of data, profits, or business opportunity.
Technical failure, service interruption, or delays caused by vendors or third -

Any damages arising from reliance on inaccurate information listed on the

Intellectual Property
All intellectual property rights in and to the Snapcar Platform —including but not limited to
its name, logo, design elements, interface, layout, source code, graphics, text, and other
content —are either solely owned by or legally licensed to Snapcar . These assets are
protected under applicable Indian intellectual property laws.

You agree that:

You will not copy, reproduce, download, republish, transmit, or commercially exploit

You shall not attempt to register, use, or imitate the Snapcar name, logo, trademarks,

If you become aware of any infringement or misuse of Snapcar ’ intellectual property,

Unauthorized use of Platform content or materials will result in immediate termination of
access and may lead to legal action. In such cases, you must return or destroy any material
you have copied, printed, or downloaded in violation of these Terms.

Indemnity and Limitation of Liability
As a User, you agree to fully indemnify and hold harmless Snapcar , its directors, officers,
employees, affiliates, and technology partners from and against any claims, demands, losses,
liabilities, legal actions, penalties, or expenses (including reasonable legal fees) arising out

of:

Your violation of these Terms of Use or any Governing Policy;
Your breach of applicable Indian laws or third -party rights;
Any misuse of the Platform or a vehicle booked through it;
Any misinformation or unauthorised document usage on your part.

Limitation of Liability :

To the maximum extent permitted by applicable law, Snapcar ’ total liability in connection
with any claim related to a booking or transaction on the Platform shall be limited to the
subscription fee or token amount (if any) paid to Snapcar in relation to the specific disputed
booking. Snapcar shall not be liable for any incidental, indirect, punitive, or consequential

damages, including:

Personal injury, theft, or accident during vehicle use;
Loss of data, business interruption, or profit;
Service issues caused by Vendors or third -party providers.

General Terms
These Terms of Use represent the entire agreement between you (the User) and Snapcar
with respect to your access and use of the Platform.

If any clause of these Terms is deemed invalid or unenforceable under law, the

Snapcar may assign or transfer its rights and obligations under these Terms without

Snapcar may, at its sole discretion, update these Terms from time to time. You are

User Complaints & Support
If you have any feedback, queries, or complaints regarding your experience with the
Platform or services offered by Snapcar , please reach out to our Customer Support team .
We are committed to resolving genuine concerns in a fair and timely manner.
Governing Law and Dispute Resolution
These Terms of Use, along with the Governing Policies of Snapcar , shall be governed by and
construed in accordance with the laws of India.
Any dispute, controversy, or claim arising out of or relating to the use of the Snapcar
Platform, including but not limited to its interpretation, validity, performance, or
termination, shall be subject to the exclusive jurisdiction of the competent courts located in
Mumbai, Maharashtra .
By using the Platform, you agree to submit to the jurisdiction of such courts and waive any
objections to such venue, including those based on jurisdiction or inconvenience of forum.

Terms And Conditions for Host and Guest

Welcome to Snapcar
Welcome to Snapcar , a digital platform accessible at www. Snapcar .com (the “Website”) and
through our official mobile application (the “App”) (together, the “Platform”). The Platform is
owned and operated by Snapcar , a business entity registered under the applicable laws of
India, with its principal place of business in the state of Maharashtra (hereinafter referred to
as “Snapcar ”, “we,” “us,” or “our”).
Snapcar operates solely as a technology intermediary , enabling independent vehicle owners
(“Vendors”) to list their vehicles and allowing customers (“Users” or “you”) to browse, book,
and rent self -drive vehicles directly through the Platform.

Your use of the Platform and any services accessed through it is subject to the following:

These Terms of Use
Our Privacy Policy (view here)
Our Vendor Terms & Conditions
Any additional policies or guidelines that may be updated from time to time

Amendments / Modifications
Snapcar reserves the right to modify, update, or amend the Terms of Use or any part of the
Governing Policies at any time, at its sole discretion. Any changes made will be published on
the Platform with the updated effective date.
Such changes shall become effective immediately upon posting on the Platform. It is your
responsibility to periodically review the Terms of Use and other policies to stay informed
about any updates.
By continuing to use the Snapcar Platform and its services after any modifications are
posted, you acknowledge and agree to be bound by the updated Terms. If you do not agree
to the revised Terms, you must stop using the Platform and its services immediately.

Snapcar Platform Services
Snapcar is a digital marketplace that enables individual vehicle owners (“Vendors”) to list
their vehicles for self -drive rental, and allows users (“Customers” or “Users”) to browse and
book such vehicles for temporary, personal use (“ Snapcar Platform Services”).
Snapcar does not own, lease, operate, manage, insure, or control any vehicle listed on the
Platform. Snapcar merely provides the technology infrastructure to facilitate interactions
between independent Vendors and Users. You acknowledge and agree that Snapcar is not a
party to the rental or usage agreement between the Vendor and the User.
All rental transactions and vehicle usage are governed by the individual terms set by the
Vendor and must be accepted by the User prior to booking. Snapcar does not assume any
responsibility or liability for the condition, safety, roadworthiness, legality, or quality of the
vehicles, nor for the accuracy of listings, timely delivery, completion of bookings, or any
payment disputes between Vendors and Users.
While Snapcar strives to offer a safe and reliable platform, it does not provide any warranty
or guarantee regarding the performance of either party and disclaims all liability arising from
the conduct, misuse, or default of Users or Vendors.

Platform Services Overview

Snapcar Platform Services include:

1. A digital marketplace feature (accessible via www. Snapcar .com ) that enables verified

2. Technology -based facilitation services such as user account management, listing

3. Mobile and web -based applications, widgets, and features owned or operated by

From time to time, the Platform may contain typographical errors, listing inaccuracies,
outdated information, or incorrect availability. Snapcar reserves the right to correct or
update such errors, omissions, or inaccuracies without prior notice , even after a booking
has been placed.
By using the Platform, you agree that Snapcar shall not be held liable for any loss or
inconvenience resulting from inaccurate content, listing mistakes, third -party
misrepresentation, or system -generated errors.

Use of Snapcar Platform Services
While certain sections or features of the Snapcar Platform may be accessible without
registration, to book a self -drive vehicle through Snapcar , you are required to create and
register an account on the Platform.
Only registered Users who meet the applicable eligibility criteria will be permitted to access
and use the booking services offered on the Platform, subject to compliance with the Terms
of Use , Privacy Policy , and other applicable Governing Policies of Snapcar .

Eligibility
The Snapcar Host Services are intended exclusively for individuals or legal entities who are
18 years of age or older and meet the eligibility criteria detailed below. Any attempt to use
the platform without satisfying these requirements is strictly prohibited. Misre presentation
or circumvention of the eligibility criteria may lead to removal from the Platform and may
attract legal action, as applicable.
Host & Vehicle Eligibility Criteria

To list a vehicle as a Host on Snapcar , you must meet the following criteria:

You must be at least 18 years old and possess a valid government -issued

You must provide a valid GST registration certificate (if applicable) and have a PAN

The vehicle must be registered solely in your name or in the name of your business

The vehicle must be either:
A private non -transport vehicle registered for personal use, or
A commercial vehicle registered under the Motor Vehicles Act, 1988 and

The vehicle must have:
A valid registration certificate (RC)
Up-to-date road tax receipts and clearances
No pending insurance claims , legal disputes, e -challans, or unpaid dues at the

The vehicle should be less than 7.5 years old from its date of registration and have

It must be clean, well -maintained , and equipped with all standard safety equipment

The vehicle must carry valid third -party comprehensive insurance , as required under

The vehicle must not have been declared a total loss by any insurance company.
If enrolled under Snapcar ' In-Vehicle Device (IVD) Program , you must have the

Guest Eligibility Criteria – Snapcar
To ensure the safety and reliability of all users on the Snapcar platform, customers booking a

vehicle (“Guests”) must meet the following eligibility criteria:

You must possess a valid driving license issued by a competent authority under the

You must hold a valid government -issued identity document , such as an Aadhar

You must not have been involved in any major vehicle accident within the last 12

You must have:
No major traffic violations (such as rash driving or signal jumping) in the past

No more than two minor traffic infractions (e.g., speeding, parking

No record of defaults or history of non-payment or failure to pay fines or

You must have a clean criminal record , which includes no history of:
Felonies
Violent crimes
Theft or burglary
Offenses involving controlled or prohibited substances

Registering and Creating Your Account – Snapcar
To access and use the Snapcar platform for booking a self -drive rental vehicle, you must first
create an account by providing accurate and complete personal information. Registration
requires a valid email address , creation of a secure password , and submission of relevant
documents to verify your identity and eligibility.
Each user is permitted to maintain only one active account on the Snapcar platform.
Duplicate or fraudulent accounts may result in suspension or permanent deactivation.

Documents Required for Guests (Customers Booking a Car):

To ensure a secure and trustworthy rental experience, the following documents must be

submitted during registration:

Valid Driving License (issued by the Government of India and appropriate for the

Valid Government -issued ID Proof

Current Address Proof

PAN Card (for identity and tax verification purposes)

Account Responsibility and Security – Snapcar
Once you have successfully created an account on the Snapcar platform, you are solely
responsible for maintaining the confidentiality of your username, password, and any other
login credentials . You agree to accept full responsibility for all activities that occur under
your account.
If you suspect any unauthorized access , misuse of your account, or breach of security, you
must immediately notify Snapcar by contacting us at: support@ Snapcar .com .
By interacting with the platform or any third -party service providers through Snapcar , you
agree that all the information you provide is true, current, complete, and does not violate
the rights of any third party . Any data or content submitted through the platform is not
considered confidential or proprietary unless explicitly agreed upon otherwise.
Upon registration, Snapcar reserves the right to verify the documents and information
submitted by any user (including Guests and Vendors). We may engage independent third -
party services to perform such verification, and by using the platform, you authorize Snapcar
to request, receive, and store such verification data, in accordance with our Privac y Policy .
Snapcar also reserves the right to suspend or terminate your account at any time, at its sole
discretion, including if we find any discrepancies or violations of our terms or policies.
Additionally, Snapcar may provide relevant user information to vehicle owners (vendors),
insurance companies, or law enforcement authorities if necessary —such as in cases
involving vehicle theft, insurance claims, misuse, or legal investigations .

Important:

Each registered Guest acknowledges and agrees that Snapcar and its affiliates shall not be

held liable for:

1. Any unauthorized transactions made using your login credentials.
2. Any personal belongings claimed as lost or stolen after the booking period has

3. Any liability you may incur due to misuse of your account by others using your

Booking Process and Vehicle Availability – Snapcar Guests
Once you have successfully registered on the Snapcar platform, you can browse and book
vehicles listed by verified vehicle owners (“Vendors”) directly through the platform.
Each booking will have a clearly defined start time and end time , referred to as the
“Booking Period” , and a Designated Pickup Location , which will be communicated during
the booking process.
You can create a booking at least 1 hour in advance through the Snapcar app or website. All
bookings must be for a minimum of 24 hours and can extend up to a maximum of 6
months , subject to vehicle availability and Vendor preferences.

Vehicle Pickup Location
All vehicles will be parked at a Designated Location specified by the Vendor. This location
will be clearly mentioned during the booking confirmation. Vendors are required to ensure

that:

The vehicle is available and accessible at the time of pickup.
The location is safe, clean, and easily identifiable .
Directions or access instructions are shared where required (especially in gated

Rescheduling or Cancellation by the Vendor
While Snapcar encourages reliable bookings, in rare cases, Vendors may cancel or

reschedule a booking. If a Vendor cancels after your booking is confirmed , Snapcar will:

Notify you immediately,
Refund the full booking amount if applicable, and
Provide alternate options where possible.

Snapcar strives to offer a seamless and trustworthy experience by enabling direct access to
vehicles owned by individuals and fleet operators, while ensuring that Vendors adhere to
quality and reliability standards.

Online Booking – Snapcar Guest /Customer Terms
Once your account is successfully created and verified on the Snapcar platform, you will
receive a confirmation message or email from Snapcar . After verification, you can browse
through available vehicles listed by various vendors (vehicle owners) and submit booking
requests directly through the platform.

As a Guest (user), you will be able to:

Book a vehicle to start your trip at any time , based on real -time availability.
Choose a start time from the next full hour following your booking submission.

Important Acknowledgements

By making a booking on the Snapcar platform, you acknowledge and agree that:

1. You accept the conditions associated with the selected vehicle, as outlined in the

2. You understand that Snapcar acts solely as a technology intermediary and is not a

3. Any transaction, communication, or agreement between you and the vehicle owner

Vehicle Ownership – Snapcar Guest /Customer Terms
As a Guest (customer) on the Snapcar platform, you acknowledge and understand that your
booking grants you only temporary usage rights over the selected vehicle. At all times, the
complete legal ownership, possession, and responsibility for the vehicle remains solely
with the Vendor (vehicle owner) who has listed the vehicle on the platform.
This Terms of Use document governs your interaction with the Snapcar platform, while a
separate lease or usage agreement (where applicable) between you and the Vendor will

cover the detailed terms of each booking. That includes but is not limited to:

Payment of applicable charges or fees
Responsibility for damages, fines, or violations during your use

Theft or accident incidents
Insurance coverage and claims
Any additional liabilities arising from the use of the vehicle

Lease of Vehicle – Snapcar Guest Terms
Once a booking is accepted by the Vendor (vehicle owner), the Vendor and Guest (you) will
be required to electronically execute a standard Lease Agreement through the Snapcar
platform. This agreement formalizes the terms and conditions of your booking, including the
applicable commercial terms, and ensures compliance with relevant Indian laws.
Snapcar , as a technology facilitator , will assist both parties in digitally signing and securely
maintaining the Lease Agreement records. Please note that your trip cannot commence
unless this Lease Agreement is successfully executed via the platform.

As a Guest, you acknowledge that:

The Lease Agreement represents a binding contract directly between you and the

Snapcar is not a party to this Lease Agreement , nor does it assume any liability or

The terms outlined in the Lease Agreement will cover all relevant aspects of the

rental such as:

Rental charges and fees
Damage protection fee (if applicable)
Responsibility for fines or traffic/parking violations
Theft, accidents, or vehicle confiscation
Insurance coverage
Obligations related to the condition, use, and return of the vehicle
Dispute resolution between you and the Vendor

In case of any inconsistency between the Lease Agreement and the general Terms of Use of
the Snapcar Platform, the Snapcar Terms of Use shall prevail .

Offline Arrangements – Snapcar Guest Policy
Guests and Vendors (vehicle owners) are strictly prohibited from entering into any rental,
lease, or similar arrangements for a listed vehicle outside the Snapcar Platform with the
intent to circumvent the Platform, its fees, or its policies . Any such action, referred to as
“Offline Arrangements,” is considered a direct violation of Snapcar ’ Terms of Use .

These prohibited Offline Arrangements include —but are not limited to —attempts to:

Book or use a listed vehicle outside of the official Snapcar booking system;
Bypass payment through the platform to avoid service fees or facilitation charges;
Avail of platform -based services (such as insurance facilitation, customer support, or

immediately reported to Snapcar . Failure to do so may result in the following actions:

Suspension or permanent termination of your Snapcar account
Restrictions on future bookings or listings
Financial penalties, including application of Facilitation Fees
Legal action or recovery of enforcement costs

Vehicle Delivery – Snapcar Guest Policy
Once the Lease Agreement has been successfully executed, the vehicle Vendor (Host) shall

ensure the following before delivery:

The vehicle will be thoroughly cleaned, sanitized , and kept ready for handover,

The vehicle will be delivered along with original documentation , including the

and any other documents required under applicable laws (collectively referred to as
“Vehicle Documentation”).

The vehicle must be made available at the Designated Pickup Location at the

If the Guest has opted for home delivery , and the Vendor has agreed to it, the

Guest Responsibilities at Delivery:

The Guest must be physically present to receive the vehicle and sign off on the

Before accepting delivery, the Guest must inspect the vehicle for any issues related

Once delivery is accepted, it will be deemed that the Guest has found the vehicle to

Any concerns or faults identified after delivery will be handled in accordance with

Cancellation or Shortening of Booking – Snapcar Guest Policy
If you (the Guest) wish to cancel your booking or shorten the reserved booking period , you
must do so in advance and in accordance with the Snapcar Fee Policy .
If you are unable or unwilling to accept delivery of the vehicle at the agreed time and
location —for any reason —your booking will be considered automatically cancelled , and
any advance Lease Rental paid will be forfeited . This forfeiture is to compensate the Vendor
(Host) for time, resources, and costs incurred in preparing the vehicle for your use.

Please note:

Refunds (if any) will be subject to the timing of cancellation and terms outlined in

Snapcar is a technology platform facilitating the connection between Hosts and

For a hassle -free experience, we recommend planning your booking carefully and notifying
us as early as possible for any changes.

Terms of Vehicle Use
The vehicle booked through the Snapcar platform shall be driven only by the registered User
(Guest) and used in a responsible and lawful manner, solely for personal use, and strictly
within the geographic area specified in the Vendor’s rental terms (“Permitted Territory”).
The use of the vehic le must comply with all applicable Indian laws and the conditions set
forth by the Vendor in their individual rental agreement (“Permitted Use”).
Any usage of the vehicle beyond the Permitted Use, including but not limited to usage by
unauthorized drivers or for unlawful or commercial purposes, is strictly prohibited
(“Prohibited Uses”). Such misuse may result in the immediate termination of the boo king
without notice and may lead to penalties or legal action by the Vendor.
The User shall be fully liable for any intentional or negligent damage caused to the vehicle
during the booking period, whether caused by the User personally or by any person allowed
by the User to drive the vehicle. The User is also responsible for ensuri ng compliance with all
Vendor -specified restrictions throughout the rental duration.

FACILITATION FEE, PLATFORM FEE, DAMAGE PROTECTION (IF ANY), AND LEASE RENTAL

STRUCTURE – SNAPCAR

1. Facilitation Fee (For Vendors):

2. Platform Fee (For Users):

covers limited liabilities in case of minor accidental damage as per the terms outlined during
booking.

3. Lease Rental and Payment Flow:

For Users:

The User is required to pay a token/advance amount through the Snapcar Platform

The remaining amount is paid directly to the Vendor at vehicle pickup , as per the

The advance amount is transferred to the Vendor after successful completion of the

For Vendors:

Vendors will receive the Lease Rental (advance) paid by the User, after deducting the

Payouts will be settled within 14 –24 hours after successful trip completion.
Weekly reconciliation of adjustments, refunds, or penalties (if any) will occur, with

5. Additional Charges and Penalties (for Users):

listing or applicable Fee Policy:

Add-on services (if availed): e.g., home delivery, additional driver, etc.
Booking -related penalties : Late returns, drop -off at incorrect location, cancellations

Loss or damages : Including lost keys, documents, unpaid tolls, traffic violations, or

Misuse or Prohibited Use : Deliberate misuse of vehicle or violations of agreed terms

6. Payment Failures and Restrictions:
In the event of failed payments, returned UPI/cheque transactions, or chargebacks,

Users may be restricted from making future bookings until all outstanding dues are

The User is responsible for any collection costs , including third -party collection

7. Responsibility for Payment Details and Tax Compliance:
Both Users and Vendors are solely responsible for maintaining accurate payment,

Snapcar shall not be liable for payment delays or errors arising from incorrect details

Vendors are fully responsible for compliance with applicable tax laws , including GST

8. Dispute Window:
All disputes related to a booking must be raised within 15 days of trip completion.
Exceptions may be granted up to 90 days only for select categories such as:
Traffic violations
Vehicle damage
Inconvenience charges
Outstanding fee disputes

9. Snapcar – Payments and Fee Policy (For Users)

1. Booking & Payment Flow

At the time of booking, Users are required to pay a token or advance amount

This amount may vary based on the vehicle type, rental duration, and Vendor

The remaining Lease Rental amount must be paid directly to the Vendor (vehicle

The payment mode for balance can be agreed upon between the User and the

The token/advance amount paid at the time of booking will be transferred to the

2. Fee Components

The full rental amount (token + balance) paid by the User is referred to as the Lease

This fee includes:
Rental for the selected duration and vehicle.
Applicable taxes (if any) as included by the Vendor.

A Platform Fee is charged on every booking to cover platform usage, support

It is calculated as a fixed amount or a percentage of the Lease Rental, depending on

3. Additional Charges (if applicable)

event of specific incidents:

Category Charge Type
Home Delivery or Co -Driver Add-on service fees
Late Return Hourly/day -wise penalty as per Vendor policy
Early Cancellation As per Cancellation Policy (see section 5)
Return at Wrong Location Relocation or service charge
Lost Keys, RC, Insurance Docs Actual cost + inconvenience fee
Unpaid Tolls / Traffic Fines Actual fine + ₹100 handling charge
Vehicle Damage (if no protection) Repair/replacement cost as quoted by Vendor
Payment Failure / Bounced
Transaction ₹150 or more depending on payment processor
costs

4. Refunds and Adjustments
Refunds for valid cancellations or disputes are processed to the original payment

Platform Fee are non -refundable once a booking is confirmed, except in case of:
Booking auto -cancelled by the platform or Vendor
Proven double charges or technical error

5. Cancellation and No -Show Policy

6. Dues & Booking Restrictions
If you have any outstanding payments, your Snapcar account may be temporarily

Snapcar reserves the right to recover unpaid dues via deductions from upcoming

In case of repeated misuse or violations, the User may be blacklisted from the

7. Tax Responsibility
Vendors are solely responsible for complying with GST or other applicable taxes on

Snapcar is not liable for any tax -related disputes between Users and Vendors.
If required by law or a government authority, Snapcar may share your

8. Dispute Resolution Timeline
Disputes must be raised within 15 days of booking completion.
For specific disputes (e.g., traffic fines, damages, penalties), Users may raise a

No claims will be entertained beyond these timelines unless legally required.

9. General Terms
Snapcar is a technology platform and not a vehicle operator. All rental terms,

In case of discrepancies between this Policy and any Vendor -specific terms, this

Contact & Support

For payment -related queries, cancellations, or disputes, reach out to us at:

support@ Snapcar .com
+91-XXXXXXXXXX (Mon –Sat, 10 AM – 6 PM)
Guest’s Obligations – Snapcar Users
All Users (“Guests”) booking vehicles through the Snapcar platform are required to comply
with the applicable rental terms defined by the Vendor (Host) throughout the duration of
the booking period, including until the vehicle is returned to the Host in good working
condition.

In addition to any Vendor -specific terms, the Guest agrees to the following obligations:

1. Vehicle Maintenance & Care:
The Guest shall, at their own expense, maintain the cleanliness, operational

The vehicle must be returned in a condition similar to that at the time of

2. Permitted Usage Only:
The Guest agrees to use the vehicle solely for the permitted purposes as

The Guest shall exercise the same degree of caution and responsibility as if

Any Prohibited Use, including misuse, reckless driving, unauthorized drivers,

3. Vehicle Documentation:
The Guest is responsible for ensuring that all Vehicle Documents (such as

In case any document is lost or stolen during the booking, the Guest shall

4. Pre-Trip Condition Check & Vehicle Eligibility
Before starting the trip , the Guest must:
Inspect the vehicle for any pre -existing damages, functional issues, or

Notify the Vendor immediately of any such findings.
Log the same in the Snapcar platform through the app’s pre -trip photo

The Guest must also verify that:
The vehicle provided by the Vendor is legally eligible and compliant for self -

If the vehicle does not meet eligibility or safety standards , the Guest should

Trip End and Extension Guidelines

At the End of the Trip – Mandatory Steps

Before handing over the car:

1. Fill the "Booking End/Drop Checklist" in the app with updated photos showing the

2. Return all items (keys, documents, accessories) to the Vendor.
3. Make sure the vehicle is returned to the designated return point and at the

1. Use the Snapcar app to extend the booking officially. Do not exceed the booking

2. If extension is not possible due to vehicle availability or system restrictions, return

3. Unauthorized usage beyond the scheduled return time may lead to:
Late return charges
Temporary platform suspension
Liability for any incidents occurring after the booking expiry

Warranties of the Parties – Snapcar
This section outlines the representations and warranties made by both Hosts (Vendors) and
Guests (Users) while using the Snapcar platform. By registering and entering into rental

agreements via Snapcar , all parties confirm their compliance with the following:

Vendor (Host) Warranties:

Each Host listing a vehicle on the Snapcar platform represents and warrants that:

1. The Host is the sole legal, beneficial, and registered owner of the vehicle(s) listed on

2. The vehicle listed:
Is in roadworthy, safe, and sound condition , and free from any known

Complies with all eligibility requirements , fitness certifications, and

3. The Host has the legal right, authority, and capacity to enter into and be bound by

4. There are no ongoing legal actions, investigations, claims, or proceedings from any

government authority, third party, or regulatory body that may affect or prohibit:

The listing of the vehicle on the platform,
The lawful rental of the vehicle to Users, or
The fulfillment of obligations under the booking.

Guest (User) Warranties:

Each User (Guest) booking a vehicle through the Snapcar platform represents and warrants

that:

1. The Guest is above the minimum legal driving age as prescribed under Indian Motor

2. The Guest has the full legal authority and contractual capacity to enter into and

3. There are no pending legal proceedings, restrictions, or regulatory actions that may

affect the Guest’s ability to:

Lawfully operate a motor vehicle,
Enter into a rental transaction, or
Comply with the obligations outlined in the Lease Agreement and platform

Platform Warranties and Disclaimers – Snapcar
The Snapcar platform and associated services are provided to Users and Vendors strictly on
an “as-is” and “as -available” basis . Snapcar makes no express or implied representations or
warranties regarding the accuracy, reliability, completeness, suitability, or availability of any
content, vehicle listing, or functionality on the Platform.

1. No Guarantee on Platform Content or Listings

Snapcar does not verify or guarantee the correctness of:

Any vehicle description, pricing, availability, or Vendor -provided information.
Any communication or representations made by Vendors or other Users.

2. Availability and Interruptions

outside our reasonable control, including but not limited to:

Internet outages
Telecommunication failures
Technical maintenance
Platform upgrades or emergency repairs

3. Changes to Platform Features

any time, including:

Features or functionalities
Categories or availability of listings

Content formats or operating hours

4. Information Provided via Support, Email, or Social Media

employees or representatives) through:

Platform chat
Customer support calls/emails
Social media channels
Informational content

Under no circumstances shall Snapcar , its employees, agents, or affiliates be held liable for:

Any outcomes resulting from reliance on such information
Any damages or losses arising therefrom

User Indemnities – Snapcar
By accessing and using the Snapcar platform, and by entering into a rental agreement with a
Vendor (Host), the User (“Guest”) agrees to indemnify and hold harmless Snapcar , its
affiliates, directors, officers, employees, representatives, agents, licensors, successors, and
assigns (collectively referred to as the “Snapcar Group” ) from and against any and all losses,
liabilities, claims, damages, costs, and expenses (including reasonable attorney fees and

litigation costs), arising out of or related to the following:

1. Breach of Agreement or Policy

Any breach by the Guest of the Lease Agreement , Snapcar Terms of Use , or other

2. Misuse or Illegal Use of Vehicle
Any liability, loss, damage, injury, or legal claim arising from:
Unauthorized, negligent, reckless, or malicious use of the rented vehicle.
Any third -party injury, death, or property damage caused during the use of

Use of the vehicle outside the Permitted Territory or in violation of Indian

3. Violation of Representations & Warranties
Any claims or losses arising from false or misleading information provided by the

4. Third -Party Tools, Social Media & Content
Any liabilities incurred due to:
Use of third -party tools or integrations accessed via the platform.
Use of services that interact with social media or external websites.
Content posted or transmitted by the Guest (or someone using their account)

5. Inter -User Disputes
Any dispute, claim, or legal demand arising from the Guest’s direct interactions,

The Guest also agrees to:

Cooperate fully and reasonably in the defense of any such claim.
Allow Snapcar , at its sole discretion and cost, to assume exclusive control and

Not settle or resolve any such claim without prior written consent from Snapcar .

By using the Snapcar platform, the Guest acknowledges and agrees to these indemnification
obligations as a condition of service.

Termination of Agreement or Booking – Snapcar Users
This Agreement shall remain valid and applicable as long as the User (“Guest”) continues to
access or use the Snapcar platform or services , and until such time it is terminated by either
party in accordance with the terms below.

User -Initiated Termination

You may terminate your use of the Snapcar platform at any time by:

Ceasing access to the Snapcar website or app.
Deleting or deactivating your User account, if such an option is available.
Discontinuing any ongoing or future use of the services.

including:

Payment for active or completed bookings.
Outstanding fees, penalties, or charges due under platform policies.

Platform -Initiated Termination
Snapcar reserves the right to suspend or terminate your account or access to the platform ,

either:

By providing 30 (Thirty) days’ prior written notice , or
Immediately and without prior notice under the following circumstances:

Termination Grounds:

1. Legal Requirement : If required by law or on request by a government or law

2. Commercial Viability : If continued services to the User are deemed unviable by

3. Non -Payment : If you fail to pay dues or charges for more than 15 days after the due

4. Breach of Policy : If you violate any term of this Agreement, platform policies, or the

5. Prohibited Use : If the vehicle is found to be used for unauthorized or illegal

6. Misuse of Platform : If you are found to be misusing the platform, harassing other

7. Discontinuation of Services : If Snapcar discontinues part or all of its services or

8. Technical Failures : In the event of unexpected technical or operational issues that

9. Other Circumstances : Any unforeseen or force majeure situation that makes

Termination of Lease Agreement (Between Guest and Host)

The Lease Agreement between the Guest and the Vendor (Host) may be terminated

Snapcar does not own or manage this agreement but provides the technology

Consequences of Termination

Upon the termination of this Agreement or the completion/cancellation of a booking:

1. Return of Vehicle :

2. Outstanding Payments :

3. Advance Refund :

canceled), any remaining balance may be refunded after:

Deducting applicable fees, damages, or penalties.
Verification of vehicle return and condition by the Host.
4. Data & Material Cleanup :

By using the Snapcar platform, you acknowledge and agree that termination —whether
initiated by you or by Snapcar —does not waive your liabilities incurred prior to the date of
termination, and all disputes shall be resolved as per applicable platform policies and Indian
law.

Platform Recommendations
Any suggestions, recommendations, or listings shown to you on the Snapcar platform are
intended solely for your convenience and general informational purposes . These do not
constitute an endorsement or guarantee of any vehicle, Vendor, or service quality by
Snapcar or its affiliates.
You are advised to exercise your own discretion and perform independent verification
before proceeding with a booking. Snapcar shall not be held liable for any decision made by
the User based on such recommendations.

User Content Policy
“User Content” refers to any content submitted, uploaded, posted, shared, or transmitted by

Users on or through the Snapcar platform, including but not limited to:

text, images, photographs, documents, chat messages, audio, video, reviews, or any other
digital material.

You understand and agree that:

You are solely responsible for the content you share via the Snapcar platform.
Snapcar does not review or verify User Content , nor does it assume any liability for

Prohibited Content

You agree not to post, transmit, or share any content that:

1. Violates the rights (including intellectual property rights) of another person or entity.
2. Is abusive, harassing, defamatory, vulgar, obscene, hateful, violent , or otherwise

3. Contains pornographic, racist, discriminatory, or illegal content .
4. Is misleading, impersonates another individual, or misrepresents your affiliation.
5. Involves or encourages criminal acts, money laundering, or gambling .
6. Uploads viruses, malware, or malicious code designed to harm the platform or

7. Disrupts or threatens the security, sovereignty, or integrity of India or incites public

8. Harms or exploits minors in any way.

Platform Rights and Moderation

Snapcar reserves the right (but not the obligation), at its sole discretion, to:

Remove, modify, or refuse to post any User Content that violates this policy or is

Suspend or terminate accounts found to be in violation of these content rules or

Enforce content moderation to maintain a safe and compliant user environment .

Deleting Your User Content
If you wish to request the removal of User Content you previously submitted (e.g., uploaded

images, reviews, or messages), please email us at:

support@ Snapcar .com

Your request must include:

Your full name
Registered email address on Snapcar
Username or booking ID
Description or date(s) of the content you want to delete
Reason for the request

Intellectual Property Rights – Snapcar
The name “Snapcar ”, its associated logo , product names , designs , and slogans are the
exclusive trademarks , service marks , or intellectual property (collectively, “Marks”) of
Snapcar Technologies Private Limited . All other brand names or Marks appearing on the
platform are the property of their respective owners.
Nothing contained on the Snapcar platform shall be construed as granting any license or
right to use any Marks displayed herein without the prior written consent of the respective
intellectual property holder. Any unauthorized use of Marks or logos, whether registered or
unregistered, is strictly prohibited and may result in legal action. Snapcar disclaims all
liability for any misuse of third -party Marks by Users or Vendors.
Platform Content and Usage Restrictions

Snapcar , along with its licensors and content providers, expressly retains all rights to:

Text
Code
Software
Layout and design
Photographs and videos
Illustrations, icons, logos, and graphics
Platform content structure, arrangement, and compilation

You May Not:

Copy, reproduce, republish, download, post, transmit, or distribute any content from

Create derivative works or modify any content without prior written authorization.
Use any Snapcar branding, logo, or materials for marketing, advertising, or resale.
Frame or link to any part of the Platform for commercial or misleading purposes.

Permitted Use:

You may:

Download or print content from the platform strictly for personal, informational, or

Create a personal hyperlink to the homepage of Snapcar for informational sharing

please contact our support team at:

support @Snapcar .com for resolution or takedown procedures.

Disclaimer of Warranty & Limitation of Liability – Snapcar
Platform Use and Vehicle Listings
The Snapcar platform is designed solely to facilitate the discovery and booking of self -drive
rental vehicles between independent vehicle owners (“Vendors/Hosts”) and customers
(“Users/Guests”). Snapcar does not own, operate, manage, control, inspect, insure, or
verify any vehicles listed on the platform.
We do not guarantee the condition, legal compliance, safety, or suitability of any vehicle,
nor the accuracy of any Vendor’s listing. All bookings and rental agreements are made
directly between the Host and the Guest , and are entered into entirely at your own risk .

Snapcar shall not be held responsible or liable for:

Vehicle -related incidents, theft, damages, or third -party claims, total loss,
Vendor misrepresentation,
Disputes arising from a rental agreement or vehicle usage.

Platform Functionality and Content
The Snapcar platform is provided on an “as-is” and “as -available” basis , without any
warranties, either express or implied, unless otherwise required by law. This includes, but is

not limited to, implied warranties of:

Merchantability,
Fitness for a particular purpose,
Accuracy or completeness of content.

Snapcar makes no guarantees that:

The platform will be free of errors, viruses, bugs, or service interruptions,
Any specific outcomes or results will be achieved,
Errors or defects will be corrected.

Limitation of Liability
To the maximum extent permitted by law , Snapcar and its directors, officers, employees,
affiliates, agents, licensors, or partners will not be liable for any direct or indirect loss,

including but not limited to:

Business interruption or operational downtime
Access delays or service outages
Data loss, corruption, or theft
Damage caused by third -party links or external websites
Inaccurate content or listings
Any force majeure or unforeseen circumstance
Viruses, technical failures, or malicious code

Links and Third -Party Sites
Snapcar may display references, product names, services, or hyperlinks to third -party

websites for your convenience. Such references:

Do not constitute endorsement, affiliation, or sponsorship by Snapcar .
Are accessed entirely at your own discretion and risk .

websites and is not responsible for:

Their content, policies, products, or services;
Any harm or loss caused by visiting or using such sites.

Final Disclaimer
This limitation of liability reflects a fair and voluntary allocation of risks between you (the
User) and Snapcar , recognizing that Snapcar acts solely as a digital intermediary. These terms
shall survive the termination or expiration of your use of the platform.

Governing Law and Jurisdiction – Snapcar
This Agreement, along with all associated policies and terms of use on the Snapcar platform,
shall be governed by and construed in accordance with the laws of India .

All disputes, controversies, or claims arising out of or relating to:

This Agreement,
The interpretation or breach of platform terms,
Any booking made through the Snapcar platform,

Arbitration Clause
In case of any unresolved dispute between the User (Guest) and Snapcar regarding platform
services or terms of this Agreement, the matter shall be referred to arbitration . The

following terms shall apply:

The dispute shall be settled by a sole independent arbitrator , mutually appointed by

The seat and venue of arbitration shall be Pune, Maharashtra , and the proceedings

The decision of the arbitrator shall be final and binding on both parties.

Right to Injunctive Relief

Notwithstanding the above:

Snapcar reserves the right to seek injunctive, interim, or equitable relief from any court of

competent jurisdiction to:

Protect its intellectual property , trademarks, and confidential information,
Prevent misuse or infringement of the platform,
Preserve the status quo pending arbitration.

Platform Security – Snapcar
For the safety and integrity of all users, you are strictly prohibited from engaging in any
activity that compromises the security of the Snapcar platform. This includes, but is not

limited to, the following:

Prohibited Actions:

Accessing or attempting to access data or user accounts not intended for you,

Probing, scanning, or testing the platform or network for vulnerabilities without

Bypassing or attempting to bypass security or authentication measures.
Disrupting or interfering with platform operations, including activities such as

Sending unsolicited messages , emails, or promotional content through or using the

Manipulating headers, forging email identifiers, or masking sender identity in any

Monitoring and Enforcement

Snapcar reserves the right to:

Investigate any suspected security breach , misuse, or violation of platform rules.
Cooperate with law enforcement authorities in prosecuting Users involved in illegal

Take technical or legal action (including suspension or termination of user accounts)

Use of Automated Tools

You agree not to use any unauthorized tools, bots, crawlers, or automated scripts to:

Access, index, or collect information from the Snapcar platform.
Perform repetitive or malicious actions that disrupt normal user experience.

Only standard, third -party browsers (e.g., Google Chrome, Safari, Microsoft Edge) and
platform -provided tools are permitted for accessing or using the Snapcar website and app.
By using Snapcar , you acknowledge and agree to comply with these security obligations. Any
violation may lead to account suspension, legal action , and full cooperation with regulatory
authorities.

Severability
If any provision of this Agreement, or any related policy or document referenced herein, is
found to be invalid, illegal, or unenforceable under applicable law or by any arbitral tribunal
or court of competent jurisdiction, such provision shall be considered severed from the
Agreement.
The invalid or unenforceable portion shall be replaced with a valid and enforceable
provision that most closely reflects the original intent of the affected clause.
The remainder of this Agreement shall remain in full force and effect and enforceable to the
maximum extent permitted by law.
Entire Agreement
Unless explicitly stated otherwise, this Agreement —together with the User Terms , Platform
Policies , Fee Policy , and other documents or terms referenced herein —constitutes the
entire agreement between you (the User) and Snapcar Technologies Private Limited with
respect to your use of the Snapcar platform and services.
This Agreement supersedes all prior communications or understandings , whether oral,
written, or electronic, related to your use of the platform and any bookings made thereon.

Waiver
If Snapcar chooses not to enforce any provision of this Agreement at any point in time, such
inaction shall not be considered a waiver of Snapcar ’ rights to enforce the same provision at
a later time.
Likewise, any waiver by Snapcar of any specific breach shall not be deemed a waiver of the
provision itself , or of any subsequent breach of the same or different nature.

Assignment
Users (Guests) may not assign or transfer this Agreement, in whole or in part, or any rights
or obligations hereunder, without the prior written consent of Snapcar .
Such consent may be granted or withheld at the sole discretion of Snapcar .
Snapcar , however, reserves the right to assign or transfer this Agreement, or any of its rights
or obligations, in whole or in part, to any affiliate, partner, or successor entity without
requiring prior notice or consent from the User.
In such cases, Users agree to continue fulfilling all obligations under this Agreement with
respect to the new assignee.

Force Majeure – Snapcar
The performance of obligations under this Agreement, including those related to bookings,
payments, support services, or third -party integrations (e.g., payment gateways,
communication tools, or logistics providers), may be impacted by Force Majeure Events .
A “Force Majeure Event ” refers to any circumstance beyond the reasonable control of
Snapcar , the User, or any involved third -party service provider, which could not have been

prevented through reasonable care or diligence. These may include, but are not limited to:

Natural disasters (e.g., floods, earthquakes, storms, lightning)
Pandemics, epidemics, lockdowns, and public health emergencies
War, terrorism, revolutions, blockades, riots, or civil commotion
Strikes, labor disputes, or shortage of essential services
Utility outages, communication breakdowns, or cyber disruptions
Governmental restrictions, new laws, regulations, or court orders

General Provisions

Nothing in this Agreement shall be construed as creating a partnership, joint

Snapcar acts solely as a technology platform provider , facilitating interactions

us at:

support@ Snapcar .com

Privacy Policy –
We value the trust you (“you,” “your,” or “User”) place in Snapcar , and we are committed
to protecting your personal information and ensuring secure transactions. This Privacy Policy
outlines how Snapcar Technologies Private Limited (“Snapcar ,” “we,” “our,” or “us”) collects,
uses, shares, and processes your personal data when you access or use our website
www. Snapcar .com or mobile application (together referred to as the “Platform” ).
You may browse certain sections of the Platform without submitting personal information .
However, by visiting, accessing, registering on the Platform, or using any of our services ,
you expressly agree to the terms of this Privacy Policy, our Terms of Use , and any applicable
policies or service -specific conditions available on the Platform.
If you do not agree with this Privacy Policy or any part of our terms, we kindly request that
you refrain from using or accessing the Platform .

Collection and Use of Personal Information – Snapcar
To provide you with a seamless experience and improve the quality of our services, Snapcar
Technologies Private Limited (“Snapcar ,” “we,” or “us”) collects certain personal information
when you access or use our platform.

Types of Information We Collect:

When you sign up, browse, or make a booking through the Snapcar website or mobile app ,

we may collect the following categories of personal information:

Basic details : such as your name, age, gender, and profile photo.
Contact information : including your phone number, email address, and current and

Government -issued documents : such as your valid driving license and any additional

Transactional records : including your booking history , payment method details (but

Device information : such as IP address, browser type, and the device ID or identifier

User preferences and settings , communication preferences, and any information

Purpose of Collecting Your Personal Information – Snapcar
We collect and use your personal information to operate, enhance, and securely deliver the
services offered through the Snapcar platform . The information you provide helps us ensure
a smooth rental experience, maintain platform integrity, and comply with applicable laws.

Key Purposes of Data Collection:

1. To Communicate with You:
We may use your contact details (e.g., phone number, email, in -app chat) to

2. To Provide and Manage Bookings:
Your information helps us facilitate self -drive vehicle bookings, verify user

3. To Improve Platform Functionality:
We analyze usage patterns and feedback to fix bugs, enhance user

4. To Personalize Your Experience:
Based on your preferences and past activity, we may suggest relevant

5. To Use Images for Verification & Quality:
If you upload photos of your ID, vehicle, or trip (e.g., vehicle condition

6. To Meet Legal and Regulatory Requirements:
In line with applicable laws, we may collect identity documents (such as

7. To Prevent Fraud and Ensure Security:
We monitor for suspicious behavior, unauthorized access, or misuse to help

Your personal information is handled with care and processed in accordance with Indian
privacy and data protection regulations. We do not sell or share your data for profit , and
any third -party processing (e.g., payments) is done under strict confidentiality agreements.

Collection and Use of Non -Personal Information – Snapcar
In addition to personal information, Snapcar may also collect certain types of non-personal
information that cannot directly identify you as an individual . This includes technical data

such as:

The type of browser or device you use
Operating system and device model
Referring or exit pages
General usage patterns, page views, and click counts
IP address (anonymized where required)
Time spent on pages or features
General demographic or location -based data (e.g., city -level)

such as:

Your anonymized IP address
Browser type
Device identifiers

They may use cookies, JavaScript, or web beacons to:

Measure ad performance
Deliver targeted advertisements
Avoid showing you the same ads repeatedly

Cookies and Tracking Technologies
Snapcar uses standard technologies such as cookies , pixels , and web beacons to collect non -
identifiable data and enhance your experience on our website and app.

Cookies are small text files stored on your device to help remember your

These may be set by Snapcar or trusted third -party service providers (e.g., analytics

Web beacons (or tracking pixels) may also be used in conjunction with cookies to

limited personal information under the following circumstances:

1. With Service Providers (on Our Behalf):

These partners are required to:

Use your data only as instructed by Snapcar , and
Comply with strict confidentiality and security obligations .

2. For Legal, Safety, and Compliance Reasons:

necessary to:

Comply with applicable laws, regulations, legal requests, or court orders.
Respond to law enforcement or government authority requests.
Detect, investigate, or prevent fraud, abuse, security breaches, or other technical

Enforce our platform policies (e.g., Terms of Use, Fee Policy).
Protect the rights, property, or safety of Snapcar , its users, or the general public.
3. Business Transfers or Corporate Changes:

4. Third -Party Services You Opt Into:

5. Platform Support and Analytics:

We may also share your information with third parties that assist us with:

Providing backend infrastructure or technology support,
Measuring the effectiveness of platform features and ads,
Conducting surveys or academic research to improve our services.

Please note:

Their privacy practices are not controlled by Snapcar .
We encourage you to review their privacy policies before sharing any data.

Security of Your Personal Information – Snapcar
At Snapcar Technologies Private Limited , we take your privacy and data security seriously.
Our systems are built with safeguards designed to protect your personal information at
every stage of interaction with the platform.
Responsibility for Shared Information
In certain cases, when you use features such as uploading images or posting reviews, some

of your shared personal data may be visible to other users . For example:

Name and contact details submitted during car listing or public feedback
Images uploaded during vehicle handovers

Third -Party Confidentiality & Limitations
In the course of delivering services (e.g., payments, ID verification, analytics), we may share
limited personal information with carefully vetted third -party service providers . These
parties are bound by strict confidentiality obligations , and your data is only used for
authorized purposes.

However:

Snapcar is not liable for any breach or misuse by third parties outside the scope of

If you choose to share your information with a third -party platform or service (even

User Responsibility

You are responsible for:

Keeping your password confidential
Logging out from shared devices
Monitoring all activity under your Snapcar account

limited to:

Fire, flood, earthquakes, or natural disasters
Cyberattacks, hacking, or power failure
Riots, industrial actions, wars, or governmental restrictions
Major system failures or third -party infrastructure compromise

Data Retention

We retain your personal information only as long as necessary :

To fulfill the purpose for which it was collected
To comply with legal or regulatory obligations

by writing to us at:

privacy@ Snapcar .com
Please include “Withdrawal of Consent” in the subject line.

Before acting on your request, we may ask you to verify your identity. Do note:

Even if consent is withdrawn, we may still retain essential data (like your registered

If you choose to re -register with the same mobile number, first-time user benefits

You may permanently delete your account at any time via the Snapcar mobile app:

1. Open the app and go to the Profile tab .
2. Navigate to Settings .
3. Select the “Delete Account” option and follow the instructions.

Please note:

If you’ve posted reviews, feedback, or ratings, some of that content may still remain

Deleting your account does not automatically erase all data , as certain records may

voluntarily consent to:

The collection, processing, and use of your personal data in accordance with this

Verification of your identity using government -issued photo identification , which

The potential involvement of law enforcement or regulatory bodies in case of legal

You also agree that Snapcar and its authorized partners (including affiliates, payment

processors, marketing channels, and third -party service providers) may contact you via:

SMS
Phone calls
Email
Messaging apps (including WhatsApp, RCS, etc.)

Updates to This Privacy Policy – Snapcar
Snapcar may update or modify this Privacy Policy from time to time to reflect changes in
legal requirements, technological developments, or improvements in our data handling
practices.
We encourage you to review this Privacy Policy periodically to stay informed about how
your personal information is being protected and used.

How We Communicate Changes:

If we make any material changes to this Policy, we will:

Post the updated version on our website and app;
Update the “Last Updated” date at the top or bottom of the policy page;
Where required by law, notify you directly through email or in -app notification.

reach out to us at:

Email: privacy@ Snapcar .com
Address: Snapcar Technologies Private Limited, [Insert Registered Office Address]
Support Hours: Monday to Saturday, 10 AM to 6 PM IST
We aim to respond to all privacy -related queries within a reasonable time frame.

Snapcar Guest Fee Policy
Effective Date: [Insert Date]
This Guest Fee Policy outlines all applicable charges, refund conditions, and booking -related
terms for Guests who book self -drive vehicles through the Snapcar Platform. Snapcar is a
technology platform that connects users ("Guests") with registered vehicle owners ("Hosts").
We do not charge any commission, provide insurance/protection plans, or collect any
deposit other than the fixed token amount paid during booking.

Lease Rental Fee

Guests are required to pay a token amount through the Snapcar platform to confirm

The balance Lease Rental amount is payable directly to the Host at the time of

The Lease Rental is determined by the Host and is based on factors such as booking

Token Payment (Advance Amount)

This token amount confirms your booking and is non-refundable if cancelled within

The token is transferred to the Host after successful trip completion , following a

No deposit or damage protection coverage is collected by Snapcar .

Cancellations by Guest

0–24 hours before trip start: No refund of token amount.
More than 24 hours before trip start: 100% of the token amount will be refunded.
After trip start: No refund is applicable.

Vehicle Damages, Misuse & Responsibility

Snapcar does not offer Trip Protection Plans .

Guests are directly liable to the Host for any damages, accidents, or misuse of the

Any dispute regarding damage costs must be resolved between the Guest and Host.

Direct cash settlements are not encouraged. All payments should be traceable (UPI,

No-Show Policy
If the Guest fails to show up or collect the vehicle within the scheduled trip , the booking will
be cancelled, and the token amount will be forfeited.

Late Returns

Guests returning the vehicle later than the scheduled drop -off time may be charged

This fee must be paid directly to the Host at the time of return or via digital transfer.

Fuel, FASTag & Tolls

Guests are expected to return the vehicle with the same fuel level as at the time of

In case of less fuel, Hosts may charge the Guest at actual fuel cost.
FASTag or toll charges incurred during the trip are the responsibility of the Guest and

Snapcar is not involved in resolving fuel or toll disputes.

Home & Airport Delivery (If Offered by Host)

Charges for doorstep or airport delivery are set by the Host.
If the Host cancels delivery, Guests are entitled to a full refund of any delivery fee

If only one leg (pickup or drop) is cancelled, 50% of the fee will be refunded.

Dispute Resolution

Guests may raise a dispute within 7 days of booking completion via:
The Help section in the Snapcar app
Email: support@ Snapcar .com (include Booking ID and concern)

Important Reminders

All payments must be made digitally and documented.
Snapcar does not offer damage coverage, insurance, or collect security deposits.
Guests are responsible for:
Ensuring the car is compliant and in good condition before the trip (report

Driving lawfully and returning the vehicle on time and in acceptable condition
Communicating respectfully with Hosts and reporting any misconduct or

For support or concerns, please reach out to:

support@ Snapcar .com